Customer Service

Have questions about a product? Ask us, we’ve got the answers! Our friendly, non-commissioned customer service staff is here to help you from 8:00am to 4:30pm EST, Monday through Friday. Our staff can help you find the products that are right for you. We can also help you at any stage of your shopping experience. Whether you are just beginning your online search or are ready to checkout, please don’t hesitate to contact us!

How to Contact Us:

E-mail Please e-mail customer service. We're always here to help you!

Phone Email not your style? No problem, give our customer service staff a call, Toll Free, at (800) 252-7570. Our business hours are Monday - Friday, 8am – 4:30pm EST

Mail There's nothing better than good old fashioned 'snail' mail. We can be reached at:

Customer Service
c/o American Fire Hose & Cabinet
222 Bemis Road
Fitchburg, MA 01420

Your Account Information:

You can change your name, email, and other important information by clicking on the My Account area and entering your email address and password. Here you can add or update essential contact information such as your name, phone number, and email address.